Ordering Information

 

IMPORTANT

WEBSTORE RELATED QUESTIONS
 
Through the on-line store
all major credit cards (Visa, Mastercard, American Express and Discover) through PAYPAL (www.paypal.com)
Through the mail
well-concealed cash (U.S. dollars only!)
postal money orders in U.S. funds (U.S. or International money orders/IMOs)
Make all IMO payable to: Jose Luis Romero Ruiz
We only accept US Dollars.
Yes, you can send your order through the mail: Well Hidden Cash or a Postal Money Order (Made to: Jose Luis Romero Ruiz) to the following shipping address::
 
EBM
c/o Jose Luis Romero
A.P. 82-017
05501 Mexico D.F.
Mexico
 
All our Online/E-store transactions are made through PayPal, and PayPal is known worldwide for being the safest way to buy online. EBM will never ask you for any Credit Card Information. So be confident that our online store is 100% secure.
 
Please see the Shipping Rates above . All orders are shipped by First Class Airmail 1 or 2 days after payment is received. All International customers can insure their packages for an additional $2 USD.
 
We take special care when packaging an order. All CDs, DVDs, Books and Tshirts are Double protected (double wrapped) using bubble and/or cardboard mailers (depending on the kind/quantity of your order).
 
USA and CANADA - > 1 to 2 weeks
EUROPE and SOUTHAMERICA -> 2 to 3 weeks
REST OF WORLD -> up to 1 month
Please consider that sometimes an order may take longer to arrive, this depends on several mail factors that are out of our hands.
 
If you are concerned about the delivery of your order we strongly recommend to include INSURANCE in your order. Just add $2.00 USD to the Total.
 
Yes, all the stuff listed on our webstore is available. if for some reason an item gets out of stock just before your order is placed we will immediately inform you and you will receive a refund for that item
 
If you included insurance in your order we can track your order so we can determinate the current status of the shipment. This way if your order gets lost and you included insurance then you will receive a refund (shipping cost will not be included in such refund).
But if you did not include insurance then it becomes really difficult for us to track an order. In this case we are not resposible for any lost package.
Sometimes packages get held up in customs or delayed for several mail reasons that are out of our hands.
 
No, sorry
We do our best and take special care when packaging an order, but we understand that mail service may be "Rude" in many cases. We can replace a damaged/destroyed item, but please consider that you would need to send the item back to us before it is replaced and sent to you again.
 
 
OTHER QUESTIONS
 
All stores determine what they stock. EBM has good worldwide distribution so if you do not see EBM titles in your local record store then ask them if they would stock EBM titles or special order them for you.
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